Privacy Policy – MIA Travels

Last Updated: April 29, 2025

At MIA Travels, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book travel experiences, or engage with our content—including on platforms like Facebook and Instagram.


Company Information

This Privacy Policy applies to Holidays Global, a brand operated under the registered company MIA Travels. MIA Travels is the legal entity responsible for the collection and processing of your information. “Holidays Global,” “we,” “our,” or “us” in this policy refers to MIA Travels operating under the business name Holidays Global.

1. Information We Collect

Personal Information You Provide

• Name, email address, phone number

• Travel preferences and itinerary requests

• Payment and billing details

• Form submissions (e.g., newsletter signups, inquiries)

Automatically Collected Information

• IP address, browser type, device model

• Pages viewed, session duration, referral URLs

• Cookies and pixels for behavioral tracking

Social Media and Advertising Data

• Interaction with our ads and posts (Facebook, Instagram)

• Data from forms via Meta Lead Ads

• Audience behavior data via Facebook Pixel

2. How We Use Your Information

• Process travel bookings and inquiries

• Personalize your experience and recommend relevant destinations

• Send marketing communications (if opted in)

• Improve our website and services

• Run advertising campaigns on Meta and other platforms

• Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Analyze site traffic with tools like Google Analytics

• Deliver personalized ads using Facebook Pixel

You can learn more in our Cookie Policy. Manage your cookie preferences via your browser settings or through our cookie banner.

4. Facebook Pixel & Advertising

We use the Meta Pixel to measure website actions and retarget visitors through:

• Custom Audiences

• Lookalike Audiences

• Conversion tracking

By visiting our site, you consent to Meta processing your data in accordance with their Data Policy.

Opt-out: You can adjust your ad preferences directly via Facebook Settings or opt out via our cookie banner.

5. Data Sharing

We do not sell your personal data.

We may share it with:

• Trusted travel vendors to fulfill bookings

• Payment processors (PCI-DSS compliant)

• Analytics and advertising partners (e.g., Meta, Google)

• Email service platforms (e.g., Mailchimp or equivalent)

All third parties are required to handle your information securely and lawfully.

6. Legal Basis for Processing (GDPR)

We process your data based on:

• Consent (newsletter opt-ins, form submissions)

• Contractual necessity (bookings, customer support)

• Legitimate interests (service improvement, marketing)

• Legal obligations (e.g., tax compliance)

7. Your Rights

Depending on your jurisdiction, you have the right to:

• Access your personal data

• Request corrections or deletion

• Withdraw consent at any time

• Opt out of email marketing or targeted advertising

• Request data portability

• Lodge a complaint with your local data protection authority

📧 To exercise your rights, contact us at: info@miatravels.com

8. Data Security

We implement robust safeguards to protect your personal data, including:

• SSL encryption for secure transactions

• Secure server environments

• Limited access based on job roles

• Continuous monitoring for vulnerabilities

9. Data Retention

We retain your data:

• Only as long as necessary for the purposes outlined

• In accordance with applicable laws

• Anonymizing or deleting inactive customer data after a set period

10. International Data Transfers

Your data may be processed or stored outside your country of residence. We ensure such transfers comply with applicable privacy laws by:

• Using Standard Contractual Clauses (SCCs) when necessary

• Ensuring our vendors maintain equivalent levels of data protection

11. Automated Profiling & Decision-Making

We may use automated tools to personalize advertisements or content based on your activities.

Such profiling does not have any legal or similarly significant effects on you.

12. Children’s Privacy

We do not knowingly collect personal data from children under 13 (or the applicable age threshold in your jurisdiction).

If we discover such data has been collected, it will be deleted promptly.

13. Your Privacy Choices

Action | How to Do It

--- | ---

Unsubscribe from emails | Click "Unsubscribe" in any marketing email

Adjust cookie preferences | Use our cookie banner or your browser settings

Opt out of personalized ads | Manage settings via Facebook Ad Preferences

Request access to your data | Email info@miatravels.com

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Request disclosure of personal information we collect

• Request deletion of your personal information

• Opt out of the sale or sharing of personal data (MIA Travels does not sell personal data)

📧 To exercise your CCPA rights, email us at info@miatravels.com with the subject line “CCPA Request.”

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in technology, legal requirements, or service offerings.

Any updates will be posted here with the revised date and version.

16. Contact Us

MIA Travels DMCC

📍 Dubai, United Arab Emirates

📞 +971 55 038 2103

📧 info@miatravels.com