Refund and Dispute Policy

MIA Travels DMCC

We value our customers and aim to provide the best service possible. Please read our refund and dispute policy carefully before booking with us.

Refund Policy

1. Cancellation by the Customer:

• Refund eligibility depends on the cancellation window and the hotel’s specific cancellation policy.

• Refund requests must be made in writing via email or direct message within 24 hours of the reservation being canceled.

2. Non-Refundable Bookings:

• Some hotel reservations are marked as non-refundable. For these bookings, refunds will not be processed unless there is an error on our part.

3. Processing Time:

• Approved refunds will be processed back to your original payment method within 5–10 business days.

4. Fees:

• Any processing fees charged by our payment provider are non-refundable.

Dispute Resolution

1. Contact Us First:

• If you have a concern about your booking, please contact us directly before filing a dispute. We will do our best to resolve the issue quickly.

• You can reach us at info@miatravelsjlt.com

2. Payment Provider Disputes:

• If a dispute is filed through our payment provider, we will provide all necessary documentation to resolve the case. This may include proof of the booking, communication logs, and the hotel’s policies.

3. False Claims:

• Filing a dispute under false pretenses may result in a permanent ban from using our services.

4. Resolution Timeframe:

• Disputes may take 30–90 days to resolve through the payment provider. We appreciate your patience during this process.

Important Notes

• By making a reservation with us, you agree to our refund and dispute policy